Questions

Frequently asked questions

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At most airports the driver will be waiting for you at the arrival gate, holding a sign with your name on it.
More details about the exact meeting point will be sent to you via email, a couple of days before your arrival.
If you can't locate your driver, call the 24/7 contact number: 0040 722.969.999 and you'll be directed to the meeting point.
All flights are monitored for delays, to ensure your driver will be waiting for you at the correct time.
In the case that your flight is delayed, your reservation will be automatically updated to the arrival time of your flight.
Use the booking engine to calculate the total cost of the desired transfer.
No payment will be taken at the time of the booking.
Receive booking confirmation with the proforme invoice by e-mail.
The cost depends on route destination, also several levels of discounts as for booking in advance ( ask for details by e-mail ).
The cash payment to the driver is in local currency unless otherwise agreed.
The payment will be done after each service provided.Credit/debit card will be accepted soon.
You can cancel or make changes to your reservation until the driver departs to the meeting point.
Up until 48 hours before your arrival date: Via email. Within 48 hours of your arrival date: By phone only.
You'll need to phone directly on the 24/7 number: 0040 722.969.000
For details of our cancellation policy please check privacy.
The driver will normally wait up to 45 minutes after your flight has landed before making enquiries and calling the mobile number you've provided.
After this time and if there is no sign of the passenger the driver will leave the airport.
If you are delayed in customs, immigration, baggage collection or lost luggage please call the 24/7 number provided to ensure that your driver will wait.
Child and baby seats are available free of charge at most destinations. Please specify age of children when requesting a child seat, so that the appropriate seat is provided.
Use the booking engine to calculate the total cost of the desired transfer.No payment will be taken at the time of the booking.
Receive booking confirmation via email, and pay at the destination.
The cost depends on route destination, also discounts as for booking in advance.The cash payment is in local currency unless otherwise agreed.
We currently provide private transfers only. The prices quoted are per vehicle, not per person.
Shuttle (shared) transfer is a service with two or more stops to your chosen destination point.
The shuttle service is usually shared with other passengers, not of your party and the price is usually per passenger.
Private Transfer service is for you (your party) only and prices for private transfers are per vehicle, not per passenger.
The price you see is the price you pay, there are no hidden extras. Our fares are fixed, all inclusive and are not affected by traffic jams or diversions.
Tips are not compulsory, however if you are happy with the service and would like to tip the driver, the amount of the tip should be according to the level of service.
Whether you decide to tip the driver or not is entirely up to you.
The easiest way to make a reservation is via the secure online booking form. We will need the following information:
1. Date of travel
2. Your pick-up and drop-off point (airport, hotel, office or private address)
3. Pick up time
4. Your flight details (for airport pick up)
5. Number of people traveling
6. Luggage (small, medium, large)
7. Mobile phone number
8. Any specific requirements (e.g. child seat, assisted travel)